Moving and Carry Movers is a New York moving company also known as Frank’s Express.
The company got into the news because of the famous actor and singer Tituss Burgess that publicly complained of the business.
Here is some more information about his complaint in the media:
Here is an excerpt from the review:
“I called this man this morning. We chatted. He said he could move my couch at 1 pm which was the time I requested. 1:30 still no movers,” he ranted. “I called back and he says I will give you a discount .. I said ok. He says but you have to post a review on yelp. I said when you complete the job I will complete the review.”
Image Credit: Twitter
Since then, the company have made a public statement on its website:
“Dear Tituss! We are very sorry for complete misunderstanding, but we have never spoken with you on the phone. We do never reserve our trucks and crews via phone. It is our rule! Our process is next: a customer sends us request via website, then the customer must confirm a move plan via email. If you have phone number, saved chat and messages, please provide them to us. We never ask our customers about good reviews before the move. And of course our dispatcher never threatens our customers. We are very small Company and we watch our reputation. It would be an honor to help Tituss Burgess. We would try to do our best. But we suspect that someone was using our good Company name and our reputation. We have appealed to USDOT for help to find cheaters. Please help us with any information about those guys. Please contact our Owner for further discussion. Thank you in advance. We only use following phones numbers: (888) 506-MOVING (6684); (212) 2357707; (917) 754 5777. We are ready to give you any evidences that we did not have any requests from you. “