As excited as you were about your recent move, things didn’t go as well as you had planned. The movers may have broken your belongings or destroyed your new home in the process of moving your goods. This may sound crazy, but it’s real and it does happen.

If you had an inexcusable experience with a moving company, it’s your responsibility to help out future movers by filing a complaint. You should start with trying to resolve the issue directly with the moving company and be sure to also check whether they have their own complaint system. A good company will track good and bad experiences and will want customer feedback.

If your issue cannot be resolved directly through the company, you should file a formal complaint. The process of filing a complaint may seem confusing, but it’s not – and it’s worth it.

Where Should I File a Complaint?

First, file a complaint with the Federal Motor Carrier Safety Administration (FMCSA). It’s easy to do! Just visit their Web site at www.1-888-dot-saft.com/CC_Info.htm or call them at 1-888-368-7238.

In addition, make sure you file a complaint with the Department of Transportation Office of the Inspector General. To speak to their office about filing a complaint, send an e-mail to hotline@oig.dot.gov.

Also, if your mover is a member of the American Moving and Storage Association (AMSA), you can file for arbitration by following the AMSA arbitration guidelines at www.moving.org. To find out if your mover is a member, contact the AMSA at 1-703-683-7410 or amconf@amconf.org.

The Better Business Bureau (BBB) also offers a complaint registry and provides information on what types of complaints it accepts. You can visit their complaint center online at www.bbb.com.

Some other useful complaint resources are:

  • Federal Trade Commission (FTC) Bureau of Consumer Protection
  • The National Association of Attorneys General
  • Better Business Bureau
  • MyMovingReviews.com
  • Rip-off Report.com